Mass Notification System-iAlert

Mass Notification System

iAlert- Mass Notification System

When it comes to emergency situations like natural disasters, regional calamities, business operations streamlining, production slowdowns, and miscalculated events, where time is a sensitive issue, every second matters Each year, the impact is numberless, and effects are untold. In such hazardous cases, how can we inform people in real-time and ensure effective emergency response becomes very critical. It is the duty of the accountable governments, first responders, regulatory bodies etc. to ensure a flexible and seamless flow of communication to the people and take necessary actions for help in terms of mass notification system.

Pertsol iAlert, a public alerting system got you covered and protected. iAlert is a unified mass notification system platform that delivers the right message to the right people when it matters most. As the need for a modern emergency mass notification software and technical innovations keep growing, our robust solution showcases proven records of compatibility with each integrating system. iAlert connects your entire system allowing you to communicate with precision and interact with your right audience directly at the right time.

It is a complete Public Alerting Solution which has both Group Messaging and Location Based Alert functionalities, which means it is capable of sending:
Alerts to pre-defined groups of numbers of first responders and other stakeholders who play important role in mitigating the risk, or to the whole population
Alerts to pre-defined groups of numbers of first responders and other stakeholders who play important role in mitigating the risk, or to the whole population

It has been designed to address requirements of the Nations, Disaster Management Teams, Law Enforcement Agencies and alike. It is a highly scalable solution that finds its use in area of Mass notification messages in case of Disaster/Emergency Warning, Rumour mongering aversion, or Post Disaster Public Interest Information (like helpline number, nearest shelter etc.).

Communicate quickly and effectively during events such as:
iAlert – Group Messaging

iAlert – Group Messaging is a warning and mass notification system based on text or voice messaging via cell phone network, for effective communication with first responders and other stakeholders (Govt./Public) who are responsible for management of an emergency or disaster situation. It provides advance intimation to officials to initiate preventive actions to minimize likely of human lives due to impending disaster. It can also be useful in sharing post disaster information like helpline number, nearest rescue shelter, the do’s and don’ts and other helpful information.

It sends messages in the form of text SMS/Voice messages to pre-determined set of phone numbers. SMS and Voice messages will be sent in different languages so that the all members of the community in vulnerable areas can  understand the message. It can also forward warning messages via social media platforms as well as media broadcast stations. iAlert provides many channels to send messages and the choice of channel can be determined depending upon time to impact of the disaster. The system will ensure effective communication before,  during and after an emergency.

iAlert – Location Based Alert System

PertSol iAlert allows for sending text messages (SMS) to all mobile subscribers present in the vulnerable area to be affected by Cyclone or any other Disaster. It also includes both national subscribers and international roamers. The operator is able to draw a polygon of a particular area through GIS map and send alerts to all the mobile phone users who are present at that time inside the polygon. It sends alert to people based on their real-time location at the time of sending the alert. Our solution is independent of the mobile handset, i.e. it supports both smartphones and feature phones/non-smartphones). Furthermore, our solution does not require any configuration changes on the subscribers’ handsets.

Key Features

iAlert can be used to send alerts through multiple channels including legacy as well as new channels. Alerts can be sent via SMS, voice calls, Cell Broadcast, social media, email or using TV/ Radio broadcast. Moreover, the alerts can be configured in multiple languages depending upon the targeted recipients.

It captures location data of either pre-difined mobile numbers or all the mobile phone subscribers present in a geo-fenced area. The location is fetched on real-time basis and same is reflected on the user’s screen without any delay.

System supports complete Common Alerting Protocol stack for interfacing with various nodes for sending alerts. It will support CAP based integration with Radio Networks and Television Network as well.

It allows users to create multiple geo-fence for immediate and later use. The Maps can be web based or system can also integrate with local GIS databases and ESRI based maps. User can draw a polygon demarcating the place of interest and can either save that demarcated region for later use or can send alerts to the selected area immediately.

System can automatically segregate fixed-line and mobile subscriber to ensure that alerts are communicated in best possible medium. E.g. only voice calls for fixed line subscribers, both SMS and voice calls for mobile subscribers or as configured.

System is kept secure and doesn’t share the subscriber data with any system user. System only receives requests from the central node and sends alerts and responses based on the request. Only in case of calamity and as per system configuration the details are sent to central node for the area/geo-fence in consideration.

The system allows to store mobile or landline numbers of first responders and other
stakeholders in a single group or multiple groups. Operator can also create sub-groups within a group for further
differentiation/classification of people intended to receive alerts. Operator can select any of these groups/sub-groups
to send the alert based on the nature of the emergency. Either one or multiple groups/sub-groups can be selected
simultaneously for sending alerts. These group can be edited to add or delete any number.

Alerts can be configured and modified through UI in multiple languages through various methods as below:

  • Text Entry Support entry of messages in multiple languages using Unicode.
  • Text to Speech System shall automatically translate messages from text to speech.
  • Audio/Video Recording Alert messages can be recorded and sent.

Alert configuration module also supports configuration of number of messages (text and voice messages) to be sent,
retry/repeat intervals, number of times the message has to be sent in a day, number of retries in case of failed message delivery and also the number of hours/days for which the alerts are to be sent.

Live reports as well as daily reports shall be available for long term retrieval purposes. All kind of reports can be generated like message delivered, call completed, message/call failed, retry attempts, line busy etc. The reports will have the date and time stamp for each of the alert message. System will maintain log of all the messages on the basis of their delivery i.e. delivered, not delivered pending, queued or failed. It will also maintain log of all the people to whom the message was delivered, not delivered, pending, queued or fail to deliver. All the alert delivery reports will have date and time stamp.

The reports can also be seen on GIS platform. Also, the delivery SMS alerts will be colour coded on the basis of their
status. Moreover, all the MIS reports can be downloaded in .CSV, PDF or excel format.

iAlert has in-built load balancing capability which detects network overload/congestion and accordingly switches to the next best network for delivery of messages. It automatically selects the next available SMSC in case of SMS delivery or next PRI line/SIP Trunk in case of voice message. Moreover, it will prioritize alert messages in case of network saturation/congestion.

iSMLC-Serving Mobile Location Centre

Intelligent Serving Mobile Location Centre (iSMLC) - Overview

Intelligent Serving Mobile Location Centre (iSMLC) –  It calculates the final location of the subscribers. Along PertSol iSMLC is part of PertSol iLcoator product suite which caters CSP’s location service requirements. iSMLC manages the overall coordination and scheduling of resources required for the location of a UE (User Equipment) that is attached to RAN. It calculates the final location of the subscribers along with their velocity estimates and also determines the degree of uncertainty/error in the final location.
iSMLC supports both UE based and Network Based positioning methods. It interacts with both UEs as well as BSC/RNC/MME to retrieve location information as required by UE or Network Based positioning methods respectively. iSMLC either receives the location request from the UE (in the case of mobile-initiated location requests) or relays the the location requests to the UE (in the case of network-initiated location requests).

iSMLC along with iGMLC can fulfil complete location service requirement of an operator across all technologies.

SMLC Architecture

For GSM and UMTS network, iSMLC resides in RAN (GERAN and UTRAN) and integrates with BSC and RNC/SGSN over Lb interface Iu interface respectively. The communication with the BSC or RNC is done through PCAP for tunneling RRLP (Radio Resource LCS Protocol) messages. Results are sent back via RANAP between the RNC and MSC/SGSN or BSSAP between the BSC and the MSC/SGSN.

Whereas for LTE network, iSMLC is attached to E-UTRAN and integrated with MME over SLs interface. The SLs interface is used to transmit LCS-AP messages and parameters between the MME and E-SMLC.

Control Plane Positioning Methods

iSMLC is capable of performing control plane and user plane localization methods. iSMLC selects the methods to be used for getting location information depending upon the location request requirement defined by the LCS clients or the capability of the network like the number of available LMUs, cell size and other paramteres.

Cell ID is the most rudimentary method of identifying location of the subscribers. Cell Identity (Cell-ID) localization method returns the geo- coordinates of the serving sector as the location estimate of the subscriber.

It is dependent upon the cell radius and the angle of coverage (if available). Its accuracy can vary from few hundred meters to few Kilometers depending upon the size of the cell.

This positioning method is an enhancement of Cell-ID method and is used in GSM network. This method uses Timing Advance parameter which restrict the location of subscriber by pointing the subscriber within a 550 meter wide angular ring. The accuracy of this method will decrease as the device moves farther away from the serving cell.

In UMTS & LTE network Round Trip Time (RTT) parameter is used which corresponds to Timing Advance in GSM. Cell Identitiy with RTT achieves a much higher precision in UMTS than in GSM networks, due to its much higher bandwidth. This improves the spatial resolution of RTT values due to which the system is able to reduce the confidence region and generate location coordinates with higher positioning accuracy.

It is a hyperbolic multilateration positioning method. It relies on the time difference of arrival (TDOA) measurements to estimate the location of the target subscriber/UE.

There is a TDOA measurement for each pair of reference nodes, yielding a hyperbolic line-of-position, with multiple refernce stations as focuses. The accuracy of this method depends upon the number of reference nodes.

It is a multilateration based positioning method. In this method the User Equipment (UE) measures the time of arrival (TOA) of signals received from multiple base stations.

The TOAs from several neighbouring base stations are subtracted from a TOA of a reference base station to form Observed Time Differnece of Arrival.

Assited GPS (A-GPS) – It is an enhancement of standalone GNSS/GPS. It provides the most accurate location information of a UE with an approximate
range of 10 meters. This methods depends upon the radio signals sent by satellite to user’s mobile device.

The cellular network assists the GPS receiver by providing assistance data for the visible satellites. This method works best when used outdoors as it need a good view of sky to work properly.

iSMLC Value Proposition

iLocator-Location Based Service

ilocator

iLocator is an ultramodern Location-based service is designed and developed to cover all location-tracking needs of Law Enforcement Agencies, Emergency Response Teams, and other National Security Agencies. iLocator was developed after a deep understanding of the gaps and limitations of existing LBS platforms and the needs of various users and subscribers for the system. iLocator helps to capture the distress callers’ locations regardless of their handset model (Smartphone or Feature phone), telecom network type (GSM, CDMA, GPRS, 3G, 4G/LTE, voice only), and telecom infrastructure (GMLC or no-GMLC).

It is capable of integrating with all telecom networks and provides a highly accurate location for distress callers in both urban and rural areas. It also reduces the time to take a call, considering the majority of call takers’ time goes into the pin-pointing location of a distressed caller. Moreover, it also removes the chance of human error as it does not depend upon the call taker’s knowledge of the area to pinpoint the location.

The platform offers automated nearest dispatch vehicle identification with optimal route determination of dispatch
vehicle to the distress caller location on the map, hence allowing the response team to reach the distressed citizen in the
shortest possible time. Furthermore, the system is designed to help identify hoax calls thus enabling the utilization of
resources for the right cause. Integration with Google Emergency Location Services for providing the location of distress callers
is an added advantage available with iLocator.


Need of LBS for Emergency Services

In emergencies or moments leading up to an emergency, establishing the accurate location of the people in distress is a quintessential aspect of an effective and prompt rescue plan. If the location of the distressed caller is not automatically made available to the call taker or dispatch team, it leads to a delay in providing an effective and timely response to emergency calls.
It has been observed across the globe that distress callers while making calls to emergency services are in a state of shock and are not always in a lucid state to respond to the operator’s questions. Therefore, most emergency services throughout the world try to keep these questions to a minimum. In such scenarios knowing a person’s location, not only reduces the time taken to gather the caller’s information but also gives an assurance to the caller that HELP IS ON ITS WAY!

PertSol understands the importance of public safety and has conceptualized a Location Enabled Emergency Service that provides Government Agencies and other Emergency Services an instant and accurate location retrieval capability to serve the people better.

PertSol is one of the very few companies in the world which specialize in providing a Location Intelligence Platform for
Emergency Services (iLocator) through Telecom Network regardless of subscriber handset and network type.




PertSol Location-based services have been built with the core purpose of improving the effectiveness and efficiency of tracking the location of callers to enable faster and more timely responses. This makes a solution like iLocator of paramount importance to emergency service providers like police, medical, fire, and disaster rescue teams.

iLocator – Hosted GMLC

In the absence of GMLC at the TSP end, PertSol proposes its hosted GMLC solution which queries the TSP’s network and locates the caller. It is an independent service that is integrated with the TSPs network over a secured communication channel to query its network to generate the location of the distressed caller. It can be implemented either at the TSP premise or at end of the Emergency Service Provider.

iLocator: Benefits

iLocator: Benefits



Download Brochure

iHSS-Home Subscriber Server

Home Subscriber Server

iHSS-Unified Subscriber Information Management Solution

Pertsol’s Home Subscriber Server is a complete solution for managing subscriber information that contains subscriber information, device profile, and state information. It has been designed to cater to authentication, authorization, and mobility management functions for various networks i.e. GSM, UMTS, LTE, IMS, WiFi, and IoT network.

Business Drivers

  • Manage subscribers’ data and authentication across the network technologies
  • Provide high Quality of services along with innovative services
  • Support open standard, high scalability & availability along with Cloud ready virtualization

Single Solution for Multiple Functions

     iHSS is a one stop solution which unifies multiple functions in one solutions. It includes:

  • Home Location Register (HLR) for 2G & 3G network
  • Home Subscriber Server (HSS) for LTE and IMS network
  • Authentication Centre (AuC) for 2G & 3G network
  • Equipment Identitiy Register (EIR)
  • Subscriber Location Function (SLF)
  • Authentication Server Function (AUSF) for 5G network
  • Unified Data Management (UDM) for 5G network

Interworking between different networks

iHSS Home Subscriber server is capable of interworking between legacy, present day and future networks. It support 2G, 3G, 4G, 5G, IMS, Wi-Fi & IoT networks. It is capable of integrating with VLRs and MME  implemented across GSM and LTE network operator.

 

 

  • Support All-IP network compatible SS7, SIGTRAN, Diameter, Radius, MAP, RESTful API, HTTP2 and IT Protocols.
  • 2G/3G Networks: HLR—C, D, Lh, and Gr interfaces.
  • IMS Networks: IMS—Cx, Sh, Zh, N70 & N71 interfaces for VoLTE and service authentication.
  • 4G/LTE Networks: HSS—S6a, Slh, and S6d interface for mobility, authentication and profile management.
  • 5G Network: Nudr, Nudm, Nhss interface for UDM and 5GD UDR. Ud interface for EPC/IMS UDR. N8, N12 & N13, Nausf, Nudm for UDM & AUSF.
  • Wi-Fi Networks: AAA—S6b, Swx, Swa, and Swm for extending coverage
  • Equipment Identity Register: Provides device fraud detection and authorization.
Supported Standards

    iHSS supports all the latest international standards like 3GPP, TISPAN and ETSI

  • Standards: 3GPP 29.228. 29.229; 3GPP2 TSG-X X.S0013-0060 v1.0 and TISPAN; ETSI TS183 033 and 3GPP 29.272.
Optimized for Virtual Environment​
Pertsol iHSS is optimized for Virtualized Environments for heterogeneous environment, which enables subscriber data to be consolidated into a common repository using a distributed and flexible architecture.
Multiple Deployment Models

iHSS can be deployed in multiple ways as per the customer’s need as well as existing network architecture. It can be implemented in either one or a combination of following models:

  • Cloud (Private or Public)
  • Bare Metal/Appliance
  • Network Function Virtulization

Future Ready Solution

iHSS Home Subscriber Server is 5G ready and is already compliant to 3GPP Release 15. It has been already evolved to be deployed as Authentication Server Function (AUSF) and Unified Data Management (UDM) for 5G network. Being a software based solution, it will be continuously evolved to support future technologies, standards and protocols as well.

 

Benefits

Lawful Interception

Lawful Interception System

PertSol iNterceptor is a Lawful Interception system unified for network operators and telecom service providers which is fully compliant with international standards and has a proven track record. It is a complete solution that is capable of handling both circuit switch and packet switch traffic from both legacies as well as the latest telecom technologies including 2G, VoIP, 3G, 4G, 5G, IMS,5G Interception, NGN, PSTN, IPLC, OTT, IFMS etc.


The core purpose of iNterceptor is to intercept the traffic and convert intercepted traffic into a format suitable for delivery to the National Authorities or Law Enforcement agencies, over a secure network. It can also retain the intercepted traffic for future use by the LEAs compliant with international standards and has a proven track record. 

iNterceptor along with PertSol iNteliProbe forms one of the most comprehensive interception solution available in the market. PertSol iNteliProbe supports capturing 100% traffic, decoding the traffic from layer 2 to layer 7 and then either transmittal of interception of data and decoded data to the LEAs or its storage for future use. The probes actively support capture and reconstruction of all non-encrypted IP, voice traffic this includes reconstruction and capture of VoIP calls, TDM calls and IP traffic reconstruction.

iNterceptor Lawful Interception system is designed to change and adapts as per latest network upgradation and technologies. It protects investments through its modular setup, accommodating network expansion as well as network changes. It can also integrate with existing Lawful Interception vendors incorporating it in a centrally managed unified solution.

5G Ready Solutions

PertSol works closely with the leading telecom company, MNOs, network equipment providers and regulators to evolve its products as per the technology and market trends. In its bid to keep track of the market and latest technology, PertSol has upgraded its product as per the 5G standards released by 3GPP in its Release 15. PertSol iNterceptor has also been upgraded to fulfill lawful interception system requirements for both standalone and non-standalone 5G network.


Technical Specification

Supported Telecom Network & Services

  • PSTN, GSM, GPRS, UMTS, CDMA, LTE, VoLTE, 5G
  • XDSL, Cable, IPLC
  • Email (POP3, SMTP, IMAP, Webmail)
  • IPv4 & IPv6
  • VoIP (SIP, RTP, H.323, SCCP)
  • PoC (Push-to-talk over Cellular)
  • SMS, MMS, Voicemail
  • WLAN
  • IoT, M2M

Services Data Voice Video Call
Messenger Chat SMS VoIP Email Social MediaNetworkPSTN4GIMSIMS2G/3G5GNGNBroadband

Multi Vendor Support

iNterceptor has an extensive list of modules to support direct integration with major versions of network elements. These modules have proven their worth and stability in the field. PertSol maintains an active relationship with these vendors to keep up to date with new versions of the network equipment, verified with an IOT (Interoperability Test) in the vendor lab where possible. iNterceptor supports all the major NEPs of the world like Nokia, Ericsson, Cisco, Brocade, Alcatel Lucent, ZTE, Huawei, Samsung, Juniper, Genband, Comverse, Arris, Nortel, Open wave, Qualcomm and many more.

Supported Network Interface

  • Ethernet (1GE, 10GE, 40GE)
  • SDH (STM-1)
  • TDM (E1/T1/J1)
  • ATM
  • ISDN
  • SS7 Interfaces

Output & Delivery Format

iNterceptor supports the following output and delivery formats.

Data TypeOutput FormatDelivery Format
Traffic ContentPacket Capture (Pcap)File Transfer Protocol (FTP)
J-STD-025B (ANS.1)J-STD-025B (Data Stream)
Packet CableCustom
ETSI
Custom
Interception
Related Information
XMLFile Transfer Protocol (FTP)
Compact XMLRelational Database Loader
J-STD-025B (ASN.1)J-STD-025 (Data Stream)
IPDRSpecific or Custom Adaptors
Flat File
Annotated Flat File
Packet Cable
ETSI
Custom
Technical Standards

Some of the main LI standards that iNterceptor complies with are mentioned below:

ETSI

  • TS 101 671 (Voice)
  • TS 101 331 (Generic)
  • TS 102 232-1, TS 102 232-2, TS 102 232-3, TS 102 232-4, TS 102 232-5, TS 102 232-6
  • TS 103 120
  • TR 103 690 (e-Warrant

CALEA

  • J-STD-025A & J-STD-025B
  • T1.724
  • T1.IAS
  • TIA-1066
  • ATIS-10021

3GPP (UMTS/EDGE/GPRS/GSM)

  • TS 33.106
  • TS 33.107
  • TS 33.108
  • TS 33.126
  • TS 33.127
  • TS 33.128

Packet Cable 1.5 & 2.0

  • PKT-SP-EM-I08
  • TS 33.107
  • PKT-SP-ESP1.5
  • PKT-SP-ES-DCI-I01
  • PKT-SP-ES-INF-I02
  • CBIS

iNterceptor: Benefits

High
Performance
Mediation

iNterceptor is capable of handling network with very high throughput requirements. It can handle multiple 100 Gbps links and is capable of selecting required traffic from these links. PertSol iNteliProbe have been tested and implemented for traffic up to 40 Gbps per probe. The integrity check mechanism periodically checks the network elements and if required correct the erroneous states. It will query the network element for the placed intercepts and add missing intercepts, remove invalid intercepts, etc. This mechanism is used to detect and correct both network flaws as well as tampering with the interception solution. In case of correction of an erroneous state, this will be notified to the operator.

Integrity
Check
Mechanism

Extensive
Interface
Adapters

iNterceptor has a vast range of Input/Output adapters which makes it compatible with all the available access technologies and network equipment of all the major equipment providers. If required, customer-specific Input or Output adapters can be developed.
iNterceptor allows configuration of multiple Input and Output Adapters to be combined in one system and support any situation like inter-working between different technologies or scaling up to include latest technology. Due to iNterceptor’s modularity, telecom operators can leverage their investment for a longer duration and scale up their network with more flexibility.

Modular
Architecture

Support
Hybrid
Network

Due to its design philosophy, iNterceptor can support hybrid networks with equipment from different vendors on same server. When networks grow or change, iNterceptor can easily be extended to cater for the growth in traffic volumes or new types of network elements. Unified solution for all interception requirements of a service provider which is compliant to international standards like 3GPP, ETSI, ATSI, ANSI, CALEA and others. It also complies with local LI regulations of many countries across the world.

Compliance

Proven
Field
Record

Lawful Interception vendors provides a proven and mature solution that continues to benefit from functional enhancement and feature evolution. It has been deployed in varied networks, enabling TSPs / Law Enforcement Agencies  to benefit.


Download BrochurelV

iAnalyze – Quality Assurance

Complete solution for monitoring telecom operator’s network quality as well as monitoring quality of experience from the end user’s perspective.

PertSol iAnalyze – Quality Assurance provides a complete overview of the performance of different services offered by telecom operators. It provides testing and service assurance for 2G, 3G, 4G, CDMA,5G networks, and WiFi.

In today’s highly competitive telecommunications industry and the rapidly growing range & sophistication of end-user services, are providing an opportunity for Operators to implement and manage services more effectively & efficiently. This helps telecom operators to provide a high-quality service experience at best the place, to realize the potential for new revenues and customer satisfaction.

PertSol iAnalyze – Quality Assurance is a next-generation solution that gathers data, together with positioning information, directly from the subscriber’s commercial mobile phone. It provides insight into the telecom operators about their network quality and the quality of different services being offered. It also helps operators understand the Quality of Experience from their subscriber’s outlook as well.

PertSol iAnalyze also assists Regulators to ensure that telecom operators are conforming to the QoE/QoS requirements laid out by their respective telecom authority.

PertSol iAnalyze – Quality Assurance Use Cases:

Benefits to Operators:

  • Quality of Network & Service:
    • Improving network and service quality using the input from your end-users
    • Ensuring SLA promises for e.g. corporate customer and VIPs
    • Collecting information also when out of network coverage and being abroad
    • Targeting service and network optimization to the real customer experience
    • Network optimization and improving network as per benchmark of competitors
    • Identify locations with poor service like poor coverage, high network latency or low data speed
  • Customer Behavior:
    • Pre-launch product Analysing
    • Enhance Marketing & Campaign success
    • Trend & Trait of customer’s usage behavior
    • Service & Offering Personalization
    • Reduce subscriber churn
    • Enhance Product Portfolio baseline & packaging

Benefits for Regulators:

  • Helps monitor the quality of experience of end-users
  • Quickly identify non-conformance of telecom operators for their network and service quality
  • Helps enforce QoS and QoE compliance
  • Collect end-user feedback regarding QoE in form of questionnaire or custom text message