iAlert – Mass Notification System

Mass Notification System

iAlert-Mass Notification System

When it comes to emergency situations like natural disasters, regional calamities, business operations streamlining, production slowdowns, and miscalculated events, where time is a sensitive issue, every second matters Each year, the impact is numberless, and effects are untold. In such hazardous cases, how can we inform people in real-time and ensure effective emergency response becomes very critical. It is the duty of the accountable governments, first responders, regulatory bodies etc. to ensure a flexible and seamless flow of communication to the people and take necessary actions for help in terms of mass notification system.

Pertsol iAlert, a public alerting system got you covered and protected. iAlert is a unified mass notification system platform that delivers the right message to the right people when it matters most. As the need for a modern emergency notification solutions and technical innovations keep growing, our robust solution showcases proven records of compatibility with each integrating system. iAlert connects your entire system allowing you to communicate with precision and interact with your right audience directly at the right time.

It is a complete Public Alerting Solution which has both Group Messaging and Location Based Alert functionalities, which means it is capable of sending:
Alerts to pre-defined groups of numbers of first responders and other stakeholders who play important role in mitigating the risk, or to the whole population
Alerts to pre-defined groups of numbers of first responders and other stakeholders who play important role in mitigating the risk, or to the whole population

It has been designed to address requirements of the Nations, Disaster Management Teams, Law Enforcement Agencies and alike. It is a highly scalable solution that finds its use in area of Mass Citizen Alert in case of Disaster/Emergency Warning, Rumour mongering aversion, or Post Disaster Public Interest Information (like helpline number, nearest shelter etc.).

Communicate quickly and effectively during events such as:
iAlert – Group Messaging

iAlert – Group Messaging is a warning and alerting system based on text or voice messaging via cell phone network, for effective communication with first responders and other stakeholders (Govt./Public) who are responsible for management of an emergency or disaster situation. It provides advance intimation to officials to initiate preventive actions to minimize likely of human lives due to impending disaster. It can also be useful in sharing post disaster information like helpline number, nearest rescue shelter, the do’s and don’ts and other helpful information.

It sends messages in the form of text SMS/Voice messages to pre-determined set of phone numbers. SMS and Voice messages will be sent in different languages so that the all members of the community in vulnerable areas can  understand the message. It can also forward warning messages via social media platforms as well as media broadcast stations. iAlert provides many channels to send messages and the choice of channel can be determined depending upon time to impact of the disaster. The system will ensure effective communication before,  during and after an emergency.

iAlert – Location Based Alert System

PertSol iAlert allows for sending text messages (SMS) to all mobile subscribers present in the vulnerable area to be affected by Cyclone or any other Disaster. It also includes both national subscribers and international roamers. The operator is able to draw a polygon of a particular area through GIS map and send alerts to all the mobile phone users who are present at that time inside the polygon. It sends alert to people based on their real-time location at the time of sending the alert. Our solution is independent of the mobile handset, i.e. it supports both smartphones and feature phones/non-smartphones). Furthermore, our solution does not require any configuration changes on the subscribers’ handsets.

Key Features

iAlert can be used to send alerts through multiple channels including legacy as well as new channels. Alerts can be sent via SMS, voice calls, Cell Broadcast, social media, email or using TV/ Radio broadcast. Moreover, the alerts can be configured in multiple languages depending upon the targeted recipients.

It captures location data of either pre-difined mobile numbers or all the mobile phone subscribers present in a geo-fenced area. The location is fetched on real-time basis and same is reflected on the user’s screen without any delay.

System supports complete Common Alerting Protocol stack for interfacing with various nodes for sending alerts. It will support CAP based integration with Radio Networks and Television Network as well.

It allows users to create multiple geo-fence for immediate and later use. The Maps can be web based or system can also integrate with local GIS databases and ESRI based maps. User can draw a polygon demarcating the place of interest and can either save that demarcated region for later use or can send alerts to the selected area immediately.

System can automatically segregate fixed-line and mobile subscriber to ensure that alerts are communicated in best possible medium. E.g. only voice calls for fixed line subscribers, both SMS and voice calls for mobile subscribers or as configured.

System is kept secure and doesn’t share the subscriber data with any system user. System only receives requests from the central node and sends alerts and responses based on the request. Only in case of calamity and as per system configuration the details are sent to central node for the area/geo-fence in consideration.

The system allows to store mobile or landline numbers of first responders and other
stakeholders in a single group or multiple groups. Operator can also create sub-groups within a group for further
differentiation/classification of people intended to receive alerts. Operator can select any of these groups/sub-groups
to send the alert based on the nature of the emergency. Either one or multiple groups/sub-groups can be selected
simultaneously for sending alerts. These group can be edited to add or delete any number.

Alerts can be configured and modified through UI in multiple languages through various methods as below:

  • Text Entry Support entry of messages in multiple languages using Unicode.
  • Text to Speech System shall automatically translate messages from text to speech.
  • Audio/Video Recording Alert messages can be recorded and sent.

Alert configuration module also supports configuration of number of messages (text and voice messages) to be sent,
retry/repeat intervals, number of times the message has to be sent in a day, number of retries in case of failed message delivery and also the number of hours/days for which the alerts are to be sent.

Live reports as well as daily reports shall be available for long term retrieval purposes. All kind of reports can be generated like message delivered, call completed, message/call failed, retry attempts, line busy etc. The reports will have the date and time stamp for each of the alert message. System will maintain log of all the messages on the basis of their delivery i.e. delivered, not delivered pending, queued or failed. It will also maintain log of all the people to whom the message was delivered, not delivered, pending, queued or fail to deliver. All the alert delivery reports will have date and time stamp.

The reports can also be seen on GIS platform. Also, the delivery SMS alerts will be colour coded on the basis of their
status. Moreover, all the MIS reports can be downloaded in .CSV, PDF or excel format.

iAlert has in-built load balancing capability which detects network overload/congestion and accordingly switches to the next best network for delivery of messages. It automatically selects the next available SMSC in case of SMS delivery or next PRI line/SIP Trunk in case of voice message. Moreover, it will prioritize alert messages in case of network saturation/congestion.

iLocator-Location Based System

ilocator

iLocator is an ultramodern Location based system, designed and developed to cover all location tracking needs of Law Enforcement Agencies, Emergency Response Teams and other National Security Agencies. iLocator was developed after deep understanding of the gaps and limitation of existing LBS platforms and needs of various users and subscribers for the system. iLocator helps to capture the distress callers’ locations regardless of their handset model (Smart phone or Feature phone), telecom network type (GSM, CDMA, GPRS, 3G, 4G/LTE, voice only) and telecom infrastructure (GMLC or no-GMLC).

It is capable of integrating with all telecom networks and provides a highly accurate location of distress callers in both urban and rural areas. It also reduces the time to take a call, considering majority of call takers’ time goes in the pin-pointing location of distress caller. Moreover, it also removes the chance of human error as it does not depend upon the call taker’s knowledge of the area to pinpoint the location.

The platform offers automated nearest dispatch vehicle identification with optimal route determination of dispatch
vehicle to distress caller location on map, hence allowing the response team to reach the distressed citizen in the
shortest possible time. Furthermore, the system is designed to help identify hoax calls thus enabling utilization of
resources for right cause. Integration with Google Emergency Location Services for providing location of distress callers
is an added advantage available with iLocator.


Need of LBS for Emergency Services

In emergencies or moments leading up to an emergency, establishing the accurate location of the people in distress is quintessential aspect of an effective and prompt rescue plan. If the location of distress caller is not automatically made available to call taker or dispatch team, it leads to delay in providing an effective and timely response to the emergency calls.
It has been observed across the globe that distress callers while making call to emergency services are in a state of shock and are not always in a lucid state to respond to the operator’s questions. Therefore, most of the emergency services throughout the world try to keep these questions to the minimum. In such scenarios knowing a person’s location, not only reduces the time taken to gather the caller’s information but also gives an assurance to the caller that HELP IS ON ITS WAY!

PertSol understands the importance of public safety and has conceptualized a Location Enabled Emergency Service that provides Government Agencies and other Emergency Services an instant and accurate location retrieval capability to serve the people better.

PertSol is one of the very few companies in the world which specialize in providing Location Intelligence Platform for
Emergency Services (iLocator) through Telecom Network regardless of subscriber handset and network type.




PertSol Location based services has been built with the core purpose of improving effectiveness and efficiency of tracking location of callers to enable faster and timely response. This makes a solution like iLocator of paramount importance to emergency service providers like police, medical, fire and disaster rescue teams.

iLocator – Hosted GMLC

In the absence of GMLC at TSP end, PertSol proposes its hosted GMLC solution which queries the TSP’s network and locate the caller. It is an independent server which is integrated with the TSPs network over a secured communication channel to query its network to generate location of the distressed caller. It can be implemented either at TSP premise or at end of Emergency Service Provider.

iLocator: Benefits

iLocator: Benefits



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Lawful Interception

Lawful Interception System

 PertSol interceptor is a Lawful Interception system unified for network operators and telecom service providers which is fully compliant with international standards and has a proven track record. It is a complete solution that is capable of handling both circuit switch and packet switch traffic from both legacies as well as the latest telecom technologies including PSTN, 2G, 3G, 4G, LTE, NGN, IMS, etc.


The core purpose of iNterceptor is to intercept the traffic and convert intercepted traffic into a format suitable for delivery to the National Authorities or Law Enforcement agencies, over a secure network. It can also retain the intercepted traffic for future use by the LEAs. compliant with international standards and has a proven track record. It is a complete solution that is capable of handling both circuit switch and packet switch traffic from both legacies as well as the latest telecom technologies including PSTN, 2G, 3G, 4G, LTE, NGN, IMS, etc.

iNterceptor along with PertSol intel probe forms one of the most comprehensive interception solution available in the market. PertSol iNteliProbe supports capturing 100% traffic, decoding the traffic from layer 2 to layer 7 and then either transmittal of interception of data and decoded data to the LEAs or its storage for future use. The probes actively support capture and reconstruction of all non-encrypted IP, voice traffic this includes reconstruction and capture of VoIP calls, TDM calls and IP traffic reconstruction.

iNterceptor Lawful Interception system is designed to change and adapts as per latest network upgradation and technologies. It protects investments through its modular setup, accommodating network expansion as well as network changes. It can also integrate with existing Lawful Interception vendors incorporating it in a centrally managed unified solution.

5G Ready Solutions

PertSol works closely with the leading telecom company, MNOs, network equipment providers and regulators to evolve its products as per the technology and market trends. In its bid to keep track of the market and latest technology, PertSol has upgraded its product as per the 5G standards released by 3GPP in its Release 15.PertSol interceptor has also been upgraded to fulfil lawful interception system requirements for both standalone and non-standalone 5G network


Technical Specification

Supported Telecom Network & Services

  • PSTN, GSM, GPRS, UMTS, CDMA, LTE, VoLTE, 5G
  • XDSL, Cable, IPLC
  • Email (POP3, SMTP, IMAP, Webmail)
  • IPv4 & IPv6
  • VoIP (SIP, RTP, H.323, SCCP)
  • PoC (Push-to-talk over Cellular)
  • SMS, MMS, Voicemail
  • WLAN
  • IoT, M2M

Services Data Voice Video Call
Messenger Chat SMS VoIP Email Social MediaNetworkPSTN4GIMSIMS2G/3G5GNGNBroadband

Multi Vendor Support

iNterceptor has an extensive list of modules to support direct integration with major versions of network elements. These modules have proven their worth and stability in the field. PertSol maintains an active relationship with these vendors to keep up to date with new versions of the network equipment, verified with an IOT (Interoperability Test) in the vendor lab where possible. iNterceptor supports all the major NEPs of the world like Nokia, Ericsson, Cisco, Brocade, Alcatel Lucent, ZTE, Huawei, Samsung, Juniper, Genband, Comverse, Arris, Nortel, Open wave, Qualcomm and many more.

Supported Network Interface

  • Ethernet (1GE, 10GE, 40GE)
  • SDH (STM-1)
  • TDM (E1/T1/J1)
  • ATM
  • ISDN
  • SS7 Interfaces

Output & Delivery Format

iNterceptor supports the following output and delivery formats.

Data TypeOutput FormatDelivery Format
Traffic ContentPacket Capture (Pcap)File Transfer Protocol (FTP)
J-STD-025B (ANS.1)J-STD-025B (Data Stream)
Packet CableCustom
ETSI
Custom
Interception
Related Information
XMLFile Transfer Protocol (FTP)
Compact XMLRelational Database Loader
J-STD-025B (ASN.1)J-STD-025 (Data Stream)
IPDRSpecific or Custom Adaptors
Flat File
Annotated Flat File
Packet Cable
ETSI
Custom
Technical Standards

Some of the main LI standards that iNterceptor complies with are mentioned below:

ETSI

  • TS 101 671 (Voice)
  • TS 101 331 (Generic)
  • TS 102 232-1, TS 102 232-2, TS 102 232-3, TS 102 232-4, TS 102 232-5, TS 102 232-6
  • TS 103 120
  • TR 103 690 (e-Warrant

CALEA

  • J-STD-025A & J-STD-025B
  • T1.724
  • T1.IAS
  • TIA-1066
  • ATIS-10021

3GPP (UMTS/EDGE/GPRS/GSM)

  • TS 33.106
  • TS 33.107
  • TS 33.108
  • TS 33.126
  • TS 33.127
  • TS 33.128

Packet Cable 1.5 & 2.0

  • PKT-SP-EM-I08
  • TS 33.107
  • PKT-SP-ESP1.5
  • PKT-SP-ES-DCI-I01
  • PKT-SP-ES-INF-I02
  • CBIS

iNterceptor: Benefits

High
Performance
Mediation

iNterceptor is capable of handling network with very high throughput requirements. It can handle multiple 100 Gbps links and is capable of selecting required traffic from these links. PertSol iNteliProbe have been tested and implemented for traffic up to 40 Gbps per probe. The integrity check mechanism periodically checks the network elements and if required correct the erroneous states. It will query the network element for the placed intercepts and add missing intercepts, remove invalid intercepts, etc. This mechanism is used to detect and correct both network flaws as well as tampering with the interception solution. In case of correction of an erroneous state, this will be notified to the operator.

Integrity
Check
Mechanism

Extensive
Interface
Adapters

iNterceptor has a vast range of Input/Output adapters which makes it compatible with all the available access technologies and network equipment of all the major equipment providers. If required, customer-specific Input or Output adapters can be developed.
iNterceptor allows configuration of multiple Input and Output Adapters to be combined in one system and support any situation like inter-working between different technologies or scaling up to include latest technology. Due to iNterceptor’s modularity, telecom operators can leverage their investment for a longer duration and scale up their network with more flexibility.

Modular
Architecture

Support
Hybrid
Network

Due to its design philosophy, iNterceptor can support hybrid networks with equipment from different vendors on same server. When networks grow or change, iNterceptor can easily be extended to cater for the growth in traffic volumes or new types of network elements. Unified solution for all interception requirements of a service provider which is compliant to international standards like 3GPP, ETSI, ATSI, ANSI, CALEA and others. It also complies with local LI regulations of many countries across the world.

Compliance

Proven
Field
Record

Lawful Interception vendors provides a proven and mature solution that continues to benefit from functional enhancement and feature evolution. It has been deployed in varied networks, enabling TSPs / Law Enforcement Agencies  to benefit.


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