Hosted GMLC Provider

An Approach to improve location identification success ratio of PSAP/Emergency service callers

Presently, the PertSol iLocator GMLC Provider sends a request to the TSP’s LBS platform for the caller’s location. The location coordinates availability depends on TSP’s LBS platform. The caller’s location can be fetched only if, the TSP has the information generated at its LBS platform. Getting LBS issues resolved at TSP end has been a major challenge in the past months. TSPs compliance is not meeting DOT guidelines in which the failure rate of non-getting lat-longs is more.

A solution to this is “PertSol’s Hosted GMLC or iGMLC ” which generates the location of the distressed caller by querying the TSP’s network and locating the caller. GMLC in telecom stands for Gateway Mobile Location Centre. It enables offering Location Based Services(LBS) to mobile subscribers roaming across several Mobile Network Operator’s Radio Access Networks, regardless of the type of access (GERAN, UTRAN or E-UTRAN). It is an independent service that is integrated with the TSPs network over a secured communication channel. A GMLC can query the TSP network to generate the location of the distressed caller.
iGMLC or hosted GMLC would be an evolved version of present LBS solution

PertSol shall adopt a novel method for location retrieval as per the TSPs network type and architecture. iGMLC can be installed at TSPs premises or at Dial 112 / 100 Data centre, whichever is suitable to the TSP/ Department. We have implemented a similar solution for BSNL North zone.

Current Limitations: Non-Compliance of DoT Guidelines

The emergency services are long-suffering due to TSP issues. TSPs’ are not able to meet the LBS standards as per DOT guidelines in which the failure rate of getting lat-longs is much more than the guidelines. This non-compliance is gravely impacting the emergency services where a timely response is imperative to ensure that help reaches the distressed caller in time. Moreover, the penalties for non-compliance are being imposed on the vendors who are availing TSPs services.

For the past several months, PertSol has been continuously working with TSP teams to improve and maintain better LBS performance. But in spite of our rigorous follow up there is a continuous drop in Performance. In PertSol endeavor to help TSPs improve their LBS performance, it has observed many issues which were regularly shared with their technical team as well for resolution. However, there is still a very big gap between the level of services being offered and the service level expected by the Emergency Services.

Some of the common error that PertSol observed are highlighted below:

Request failed since service subscription is in pending state TimeOut Error MSISDN not subscribed to service Cell Id Error

Position method failure System failure.

Network Failure Subscriber switch off/Not latched

TSP’s Average Performance Month Wise
*PertSol hosted GMLC is integrated with BSNL network for PSAP/Emergency services location identification.
PertSol Hosted GMLC Approach

PertSol’s Hosted GMLC approach will help TSPs’ achieve the desired LBS results as per DoT mandate. PertSol will deploy its iGMLC either at PSAP’s premise or at TSP’s premise and will identify location of the distress caller. It will ensure that TSP’s fulfil the compliance by providing location intelligence as per the standards defined by the regulators.

Some of the key highlights of the proposed iLocator PertSol’s GMLC platform are:

‣ This solution would be able to achieve a higher success rate of 95% to 100%, serving maximum distressed citizens in the state.

‣ There would be no dependencies on TSPs for error resolution or follow-ups to find LBS error resolutions. We shall be handling the issues by ourselves with minimum dependency on the TSPs.

‣ With SDR (Subscriber Data Record) made available online it would be a perfect combination to build a foundation of a robust PSAP system at emergency locations.

Benefits of TSP's

iAnalyze – Quality Assurance

Complete solution for monitoring telecom operator’s network quality as well as monitoring quality of experience from the end user’s perspective.

PertSol iAnalyze – Quality Assurance provides a complete overview of the performance of different services offered by telecom operators. It provides testing and service assurance for 2G, 3G, 4G, CDMA,5G networks, and WiFi.

In today’s highly competitive telecommunications industry and the rapidly growing range & sophistication of end-user services, are providing an opportunity for Operators to implement and manage services more effectively & efficiently. This helps telecom operators to provide a high-quality service experience at best the place, to realize the potential for new revenues and customer satisfaction.

PertSol iAnalyze – Quality Assurance is a next-generation solution that gathers data, together with positioning information, directly from the subscriber’s commercial mobile phone. It provides insight into the telecom operators about their network quality and the quality of different services being offered. It also helps operators understand the Quality of Experience from their subscriber’s outlook as well.

PertSol iAnalyze also assists Regulators to ensure that telecom operators are conforming to the QoE/QoS requirements laid out by their respective telecom authorities.

PertSol iAnalyze – Quality Assurance Use Cases:

Benefits to Operators:

  • Quality of Network & Service:
    • Improving network and service quality using the input from your end-users
    • Ensuring SLA promises for e.g. corporate customers and VIPs
    • Collecting information also when out of network coverage and being abroad
    • Targeting service and network optimization to the real customer experience
    • Network optimization and improving network as per benchmark of competitors
    • Identify locations with poor service like poor coverage, high network latency, or low data speed
  • Customer Behavior:
    • Pre-launch product Analysing
    • Enhance Marketing & Campaign Success
    • Trend & Trait of customer’s usage behavior
    • Service & Offering Personalization
    • Reduce subscriber churn
    • Enhance Product Portfolio baseline & packaging

Benefits for Regulators:

  • Helps monitor the quality of experience of end-users
  • Quickly identify non-conformance of telecom operators for their network and service quality
  • Helps enforce QoS and QoE compliance
  • Collect end-user feedback regarding QoE in form of a questionnaire or custom text message