MP Dial 112 Accelerates Emergency Response with Real-Time Location Intelligence Powered by PertSol iLocator

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Advancing Location Intelligence for Statewide Emergency Response

MP Dial 112 serves as one of Madhya Pradesh's primary emergency response platforms, enabling coordination between citizens, control rooms, and emergency responders across the state. As part of its Phase-II modernization initiative, the organization sought to strengthen caller location visibility and dispatch effectiveness through a telecom-grade location intelligence framework capable of supporting diverse networks, communication channels, and large-scale emergency response operations.

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Challenges Driving Transformation

Accurate Caller Location Across Diverse Networks

Emergency requests originated across GSM, CDMA, 3G, 4G/LTE, and emerging 5G environments. The platform needed to accurately identify caller locations regardless of device type, network technology, or telecom operator infrastructure.

Location Intelligence Beyond GMLC Availability

Multi-Channel Emergency Response Operations

Real-Time Tracking and Response Coordination

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Solution Strategy & Implementation

Centralized Location Intelligence Platform

PertSol deployed iLocator as a centralized location intelligence platform integrated into MP Dial 112's emergency response ecosystem, enabling real-time location visibility and streamlined response coordination.

Multi-Operator Telecom Integration

The platform integrated with telecom networks using GMLC, HLR, SDR, SIGTRAN, and MAP-based interfaces, enabling reliable location intelligence across multiple operators and network technologies.

Continuous Victim Tracking

iLocator enabled ongoing location updates during active incidents, allowing dispatch operators and responders to track evolving situations and improve coordination until assistance reached the caller.

CAD and MDT Integration

Location information was delivered directly to Computer-Aided Dispatch systems and Mobile Data Terminals, ensuring seamless visibility for both command centers and field response teams.

High-Availability Architecture

The deployment utilized Active-Passive clustering, secure access controls, audit logging, and monitoring capabilities to support uninterrupted emergency operations and future scalability.

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Measurable Business Outcomes

Caller Location Identification

Telecom Integration

Caller Visibility

Emergency Response

Program Manager

Emergency Response Services

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Customer Success Story

As part of its Phase-II modernization initiative, MP Dial 112 required a location intelligence framework capable of supporting faster, more informed emergency response decisions across diverse telecom environments. By deploying PertSol's iLocator platform, the organization improved caller location visibility, enabled continuous victim tracking, and strengthened coordination between control rooms and field responders. The deployment established a scalable foundation for future emergency response requirements while enhancing operational readiness across statewide emergency services.

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