A National Public Safety Agency Modernizes Emergency Location Services with PertSol iLocator

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Modernizing Emergency Location Services for Nationwide Public Safety Operations

A national emergency communications authority in the Asia-Pacific region coordinates emergency response operations supporting police, fire, ambulance, and public safety agencies serving more than 70 million citizens. Managing millions of emergency interactions annually across multiple telecom operators, the organization plays a critical role in ensuring timely incident response and responder coordination. To strengthen location accuracy, operational visibility, and future readiness for evolving 4G and 5G networks, the authority partnered with PertSol to modernize its emergency location services infrastructure.

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Challenges Driving Transformation

Legacy Emergency Location Infrastructure Constraints

The existing environment relied on fragmented and operator-dependent location systems that limited interoperability, scalability, and operational visibility. These limitations increased complexity across emergency positioning workflows and constrained the authority's ability to support future service growth.

Demand for Accurate Emergency Caller Positioning

Multi-Operator 4G and 5G Interoperability

Transition to a Cloud-Native Emergency Services Platform

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Solution Strategy & Implementation

Centralized Multi-Operator ELIS Framework

PertSol deployed iLocator as a centralized emergency location platform supporting simultaneous integration with multiple telecom operators while providing unified location management, orchestration, and operational control.

Integrated 4G and 5G Positioning Architecture

The platform combined 4G GMLC, E-SMLC, 5G GMLC, and 5G LMF capabilities to support advanced positioning workflows, emergency location procedures, and standards-aligned telecom signaling across evolving network environments.

Intelligent Multi-Method Positioning Engine

iLocator dynamically utilized multiple positioning methods, including Cell ID, E-CID, A-GNSS, OTDOA, and 5G positioning technologies, optimizing location accuracy based on network conditions and device capabilities.

ELS/AML Location Correlation

The solution integrated handset-derived emergency location information, including Emergency Location Service (ELS) and Advanced Mobile Location (AML), with network-based positioning workflows to improve caller location precision.

Geo-Redundant Cloud Deployment

A hybrid telecom-cloud architecture deployed on Microsoft Azure provided geo-redundancy, active failover capabilities, centralized analytics, operational monitoring, and resilient emergency service operations.

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Measurable Business Outcomes

Citizens Supported

Annual Location Transactions

Location Accuracy

Service Availability

Program Director

Public Safety Communications

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Customer Success Story

As emergency communications networks evolved toward 4G and 5G architectures, the authority required a modern location services framework capable of supporting nationwide public safety operations. By deploying PertSol's iLocator platform, the organization established a resilient and scalable emergency location environment that improved caller positioning accuracy, strengthened operational visibility, and enhanced dispatch coordination. The deployment created a future-ready foundation capable of supporting growing emergency traffic volumes, advanced positioning technologies, and next-generation public safety communications.

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