UP112 Strengthens Emergency Response with PertSol's Location Intelligence Platform Powered by Android Emergency Location Service (ELS)

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Enhancing Location Intelligence for Emergency Response at Statewide Scale

UP112 is the unified emergency response system of Uttar Pradesh Police, providing 24×7 assistance across police, fire, and medical emergencies through a single helpline. Serving a population of more than 230 million people, the platform manages approximately 45 lakh pre-IVR calls daily and coordinates a fleet of over 6000 emergency response vehicles across urban, rural, and highway environments. To improve caller location accuracy and accelerate emergency dispatch, UP112 partnered with PertSol to deploy iLocator, a location intelligence platform powered by Android Emergency Location Service (ELS).

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Challenges Driving Transformation

Locating Callers During Emergencies

In many emergency situations, callers are unable to accurately communicate their location due to stress, unfamiliar surroundings, highways, rural areas, or the absence of formal addressing systems. This created delays in identifying incident locations and initiating timely emergency responses.

Limitations of Traditional Location Methods

Managing Multi-Operator and Multi-Channel Complexity

Statewide Scale and Real-Time Performance

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Solution Strategy & Implementation

Android ELS-Powered Location Intelligence

PertSol deployed iLocator to combine Android Emergency Location Service (ELS) with network-based location methods, enabling rapid access to highly accurate caller location information during emergency situations.

Multi-Source Location Fusion

The platform consolidated ELS data, network-based location information, and subscriber context records into a unified location intelligence layer, improving location availability and accuracy across diverse operating conditions.

Integrated Emergency Response Workflows

iLocator was integrated with UP112's CAD systems, command and control infrastructure, and Mobile Data Terminals used by field responders, ensuring location visibility throughout the response lifecycle.

Continuous Location Updates

The platform enabled ongoing location updates for approved emergency scenarios, allowing operators and responders to track evolving incidents and improve coordination until case closure.

Carrier-Grade Performance and Interoperability

Designed for statewide operations, iLocator supports multi-operator interoperability, MNP-aware location retrieval, telecom operator integrations, and high-throughput processing without performance degradation.

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Measurable Business Outcomes

Population Served

Daily Pre-IVR Calls

Emergency Vehicles

Location Accuracy (Where Android ELS is available)

Project Team

Emergency Response Operations

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Customer Success Story

Operating one of India's largest emergency response ecosystems, UP112 required a location intelligence framework capable of supporting rapid, accurate, and reliable incident response at statewide scale. By deploying PertSol's iLocator platform powered by Android Emergency Location Service (ELS), the organization improved caller location visibility, accelerated dispatch workflows, and strengthened coordination between command centers and field responders. The deployment enhanced emergency response effectiveness while supporting high-volume operations across diverse geographic and network environments.

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